Privacy Policy
Welcome to Travelin.Ai, a product by Disrupt Industries AS (No 922699348). We are committed to protecting your personal data and respecting your privacy.
Our Role in Protecting Your Privacy
This policy applies if you are a user, potential customer, tester, event attendee, or simply visiting our website.
Our Responsibilities
If you belong to one of these categories, we act as the ‘data controller’ when processing your personal data for the purposes described in the “How and Why We Use Your Data” section. If you are User in European Economic Area (EEA), Disrupt Industries AS will be a joint data controller. You can reach our Data Protection Officer at: privacy@travelin.ai
Your Responsibilities
Please take the time to read this Privacy Policy carefully. If you’re a customer, please also review any relevant contracts (including our Data Processing Agreement), which outline how we process data as a ‘data processor’ on behalf of your employer.
If you provide personal data about others or if someone shares your data with us, we will only use it for the purposes described here. By providing such data, you confirm you have the legal right to do so under this Privacy Policy.
When and How We Collect Data
We collect data from the moment you engage with Travelin.Ai. The collected data may consist of data that you provide directly or data that we collect automatically.
| Interaction | Provided by you | Collected by us |
| Browsing our website |  | |
| Using our App | | |
| Using Travelin.Ai products & services | | |
| Identified as a potential customer | | |
| Receiving emails from us | | |
| Requesting a demo | | |
| Receiving information from travel suppliers | | |
| Registering for a Travelin.Ai event | | |
| Opting into marketing communications | |
Types of Data We Collect
- Contact details: Name, email, job role, and other contact information.
- Professional information: Information related to the company, entity or organization that you either work for, collaborate with, or represent.
- Identifying data: Login credentials, browser details, time zone, geolocation, operating system, IP address, and identity documents.
- Usage data: Information collected while interacting with us, like navigating our website, products or app, products viewed, page load times, download errors, session durations, and frequency of interactions.
- Image and voice data: Recorded interactions from specific communication with us, such as customer support or product research sessions.
- Feedback data: Personal data provided during surveys or feedback sessions.
- Other data: Any additional data shared during requests or generated during the contractual relationship.
Sensitive Data
We do not collect sensitive data such as racial/ethnic origin, political opinions, health data, unless you voluntarily and consentfully provide it when requesting a service.
Children’s Data
Travelin.Ai is designed for users aged 18 and above. We do not target children. If minors’ data is shared (e.g., for travel purposes), the adult providing it must have legal authority to do so.
How and Why We Use Your Data
We process your data for specific purposes, based on lawful grounds:
| Purpose | Legal Basis | Data Categories |
| Managing our contractual relationship | Contractual necessity | Contact details, professional info, other |
| Handling requests (pre-contractual) | Pre-contractual necessity | Contact details, professional info, identifying data |
| Marketing communications | Consent or legitimate interest | Contact details, professional info |
| Sharing data with partners | Consent | Contact details, professional info |
| Improving services | Legitimate interest | Usage data, image/voice, feedback |
| Customer service | Legitimate interest | Contact details, usage data |
| Security and fraud prevention | Legitimate interest | Identifying data, other |
| Event planning | Contractual necessity | Contact details, professional info |
| Complying with legal obligations | Legal obligation | Contact details, professional data |
Your Privacy Choices and Rights
Your Choices
- Not providing data: Some features may not work, access to our app may be limited, and we may not be able to provide requested services if you choose not to provide certain data.
- Turning off cookies: You can disable cookies via your browser settings. However, some services may be affected.
- Opting out of marketing: You can unsubscribe from marketing communications at any time.
Your Rights
If you are a Travelin.Ai user, you may contact your company admin or contact our support service.
If you are a potential customer, tester, event attendee, or accessing our website, you may contact us at privacy@travelin.ai to exercise your rights.
- Access: You can request details about the data we store and process about you, the purpose, duration, and categories of third parties.
- Correction: Update any inaccurate data about you.
- Objection: Object to profiling or automated decisions (although none are currently used by us).
- Data portability: Request a digital copy of your data.
- Erasure: Ask us to delete your data when it is no longer required.
- Complaint: Lodge a complaint with the relevant data protection authority if you have unresolved concerns.
Data Security
We use strict security measures such as encryption (both in transit and at rest) and firewalls to protect your data. However, no data transmission is 100% secure, and you are responsible for safeguarding your username and password. If you suspect a breach of your privacy, please reach out to us right away at privacy@travelin.ai.
Data Storage Locations
Your data is stored on Google Cloud Platform (GCP) servers located within EEA. It may also be processed in our offices or by third-party suppliers, with appropriate legal safeguards in place.
Data Retention
We retain your data as long as you remain a customer. After our relationship ends, we block your data for the duration of any legal limitation periods and delete or anonymize it afterward.
Third-Party Data Sharing
We may share your data with:
- Data processors, meaning service providers assisting with tasks like marketing, cybersecurity, and customer service.
- Professional advisors such as accountants, auditors, insurers or legal.
- Integration partners if requested by you.
- Public authorities when required by law.
Cookies
We use cookies to enhance your experience. For more details, check our Cookies Policy. You can manage cookies through your browser settings.